Discussion in 'Android Forums' started by JAC, Aug 9, 2018.
Can I restore photos and files from a dead Samsung Galaxy J5 Pro
How to Recover Photos/Videos/Music from Broken Samsung Galaxy?
Step 1. Launch the broken Samsung data extraction software
Launch the program after downloading and installing it. Then, choose the option "Broken Android Phone Data Extraction" from the left side of the program screen and use a USB cable to connect your broken Samsung to the computer.
Step 2. Confirm name and model of your Samsung phone
Select the fixing mode and click "Start". Then choose the name and model number of your Galaxy and click "Confirm". If you are not sure about the information of your phone, you can click question mark the program will show you how to find the information.
Step 3. Put your broken Samsung into download mode
Follow the onscreen prompts to put your broken Samsung in Download mode. After that, the program will detect the phone and scan out data on it instantly.
Step 4. Start to recover media files broken Samsung
All the recoverable files on your Samsung phone will be scanned out in categories, such as text messages, contacts, videos, photos, etc. Select the media files you want to get back and click "Recover" button to save them on your PC.
Separate names with a comma.