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Camera face recognition was working but has stopped. ? Windows 10

Discussion in 'Windows 10 Forums' started by Windows 10, Aug 5, 2016.

  1. Windows 10

    Windows 10 Active Member

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    Camera face recognition was working but has stopped.? anyone have any ideas how this works with windows 10?

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  3. Windows10user

    Windows10user Guest Guest Post

    Mine too!
    Shut my surface laptop down last night without any issues. Opened laptop today and had to go through a "bitlocker recovery key" entry. Never seen this before. Anyway, found code and got it going again but it now no longer recognises me and wont accept my PIN. I have to enter my Microsoft account password to gain access. Going to settings>account>sign in options, as advised, doesn't work.
    Is this due to an update or does it have anything to do with the new European GDPR (data protection regs) stuff that's big at the moment?
    Help would be good too.
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